Once upon a time

Before embarking on an inspiring and diverse career in hospitality management, Travis earned a Bachelor of Science in Hotel and Restaurant Management from the University of North Texas. Jennifer graduated from the University of Guelph with a Bachelor of Arts degree majoring in History and Sociology. Jennifer achieved her Certified Meeting Professional designation in 2005 while owning Convene Inc., a Canadian pharmaceutical event planning company; and FAMTripTV.com, an online HDTV program for hospitality professionals.


Recognizing the need for private, customizable luxury travel experiences within New Orleans for visiting guests they collaborated on a new venture. The married couple launched Bespoke Experiences New Orleans, the first service of its kind in the city they adore, determined to provide their guests with the kind of exceptional service they were accustomed to providing their hotel guests and event planning clients, but on a smaller, more personalized scale.


In its first full year, an unyielding commitment to exceptional service, backed by flawless client reviews, allowed Bespoke Experiences to climb into Trip Advisor's top 20 things to do in New Orleans. In response, staffing grew to accommodate several multi-lingual subject matter experts. Client demand aligned with expansion plans, which inevitably lead to the implementation of a market growth strategy.


January marked the celebrated reveal of their highly anticipated second market: Bespoke Experiences San Diego was launched. The growing team continues to set its sights on other top travel destinations.

The New Orleans flagship office achieved their Certificate of Excellence award from TripAdvisor.


Spring sprung with the launch of their third market expansion into San Francisco, a logical northern progression up the California coast. International recognition in the form of a Global Award from the Luxury Travel Guide, a second TripAdvisor Certificate of Excellence accolade, and widespread media coverage continue to enhance their guest exposure.


January, 2017 was celebrated with the release of a brand new website featuring their lauded destination operation in Nashville, Tennessee. A complete overhaul of their internal operational infrastructure ensures seamless and efficient team communication platforms and systems. Expansion into Chicago, Illinois in June with a sojourn into California’s Wine Country in the fall to augment San Francisco exploration were met with great success.


One of their biggest internal growth years yet, Bespoke revamped and grew the team, continued to refine processes and added a Concierge initiative to three destinations. Toronto, Ontario became their first Canadian market expansion, while offering the gift of experiences means guests have even greater opportunity to customize their travels.


Ongoing personnel additions with improved team communication and training was the theme for Q1 and Q2. May welcomed the highly anticipated launch of historic Charleston, SC augmenting the cuisine, music and art trifecta: New Orleans and Nashville.


The year the world will remember for the Covid19 pandemic and its decimating effects on the global economy was fortuitous in hindsight. In anticipation of a surge in requests for travel following the stay-at-home orders, Bespoke launched a continent-wide B.E.A.T. (Bespoke Experience Ambassador Training) initiative, led inhouse by trainer, Mark Kasulen. Continuing to drive toward their 26x26 BHAG ("Big Hairy Audacious Goal": 26 North American cities by 2026), Memphis, TN and Denver, CO were also launched.


After a five-month Covid-closure, Bespoke reopened in June and carefully conducted experiences with those willing to venture out. As the year progressed and travel slowly increased, internal team staffing responded accordingly. Late fall client demand triggered the launch of the Austin, Texas and Savannah, Georgia markets.


Our team overhaul, pricing adjustments, training-reboot, and streamlined systems aligned with a resurgence of US travel. The need for safe, private, carefully curated custom experiences allowed for additional market segment growth into Asheville, North Carolina and Seattle, Washington